New Tech Science
Shipping, Returns & Refund Policy
This Policy explains how orders placed through newtechscience.com are processed, shipped, tracked, delivered, cancelled, returned, and reviewed for refunds or replacements.
Last Updated: August 3, 20261. Domestic Shipping
New Tech Science currently ships to eligible addresses within the United States.
We may be unable to ship to P.O. Boxes, APO/FPO addresses, U.S. territories, freight-forwarding locations, addresses that cannot be serviced by the selected carrier, or locations restricted by applicable law, carrier policy, payment processor requirements, or internal compliance policies.
Available shipping destinations and methods are displayed during checkout. Orders submitted with an unsupported, incomplete, or invalid shipping address may be delayed, placed on hold, cancelled, or refunded.
2. Order Processing
Orders are generally processed Monday through Friday, excluding federal holidays.
Orders are processed within 24 hours after payment has been received and verified. Orders placed on weekends, holidays, or during unusually high order volume may begin processing on the next business day.
Processing may take longer because of unusually high order volume, inventory availability, payment verification, fraud-prevention review, address verification, compliance review, severe weather, carrier interruptions, holidays, technical problems, or events beyond our reasonable control.
An order confirmation email confirms that we received the order. It does not mean that the order has shipped.
A separate shipping confirmation email containing tracking information will be sent after the order has been prepared and transferred to the carrier.
3. Shipping Methods and Estimated Delivery
Available shipping methods, prices, and estimated delivery periods are displayed during checkout.
FedEx 2Day
Estimated delivery is generally 2–3 business days after carrier acceptance.
FedEx Priority Overnight
Orders placed and paid before the displayed cutoff may qualify for same-business-day shipment. Orders placed after the cutoff, on weekends, or on holidays will generally ship on the following business day.
Shipping and delivery estimates are not guarantees. Carrier transit time begins after the carrier accepts the package and does not include order-processing time.
Delivery may be affected by weather, service interruptions, holidays, destination, carrier capacity, address problems, or other circumstances outside New Tech Science’s reasonable control.
4. Free Shipping
Orders meeting the minimum purchase requirement displayed on the Website, currently $200, may qualify for free standard domestic shipping.
Free shipping applies only to qualifying merchandise totals, does not include taxes or other charges unless stated otherwise, applies only to the standard shipping method selected by New Tech Science, and does not automatically include expedited or overnight delivery.
New Tech Science may change the free-shipping threshold, eligibility requirements, or available shipping method at any time. The applicable offer will be the one displayed when the order is placed.
5. Shipping Delays and Unavailable Products
New Tech Science will make reasonable efforts to ship within the timeframe displayed on the Website or during checkout.
If an order cannot be shipped within the promised timeframe, New Tech Science may provide a revised estimated shipping date and request the customer’s consent to the delay, or cancel the affected unshipped item or order and issue a refund.
Customers will not be required to accept an indefinite shipping delay.
6. Shipping Confirmation and Tracking
Tracking information will be provided after the shipping label has been created or the package has been transferred to the carrier.
Tracking activity may take up to 24 hours to appear in the carrier’s system. Creation of a shipping label does not necessarily mean the carrier has already received or scanned the package.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive delivery.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or suite number, city, state, ZIP code, telephone number, and email address.
Address changes are not guaranteed after an order has been submitted.
Customers should contact support@newtechscience.com immediately after discovering an address error. New Tech Science will attempt to correct the address when reasonably possible, but it may not be changed after the order enters fulfillment or is transferred to the carrier.
New Tech Science is not responsible for delays, failed deliveries, misdelivery, or additional charges caused by incorrect or incomplete information supplied by the customer.
8. Returned-to-Sender Packages
A package may be returned to New Tech Science because of an incorrect or incomplete address, unavailable recipient, refusal of delivery, failure to collect the package, carrier access problems, or an unsupported delivery location.
After the package is physically returned and inspected, New Tech Science may offer reshipment after the customer pays the additional shipping cost, store credit for the eligible merchandise amount less shipping and carrier charges, or another reasonable resolution determined by New Tech Science.
Original shipping charges are not refundable when the return resulted from customer-provided address information, refusal, failure to collect the shipment, or another circumstance outside New Tech Science’s control.
9. Cancellations and Order Changes
Customers should contact New Tech Science immediately when requesting a cancellation or order change.
Cancellation or modification may be possible only before the order enters processing or fulfillment.
Once an order has been packed, labeled, transferred to fulfillment, or shipped, it may no longer be cancelled or modified.
Submission of a cancellation request does not guarantee that the request can be completed.
When an order is successfully cancelled before fulfillment, any eligible refund will normally be returned to the original payment method.
New Tech Science may cancel an order because of inventory unavailability, pricing or listing errors, payment failure, suspected fraud, unsupported shipping destinations, legal or regulatory restrictions, violation of the Terms and Conditions, or inability to fulfill the order.
When New Tech Science cancels an unshipped order, payment for the cancelled merchandise will be refunded.
10. All Sales Final
Due to the specialized nature of the products and the inability to verify storage, handling, integrity, or chain of custody after delivery, all sales are generally final once an order has shipped.
New Tech Science does not accept ordinary returns or exchanges because the customer changed their mind, ordered the wrong product or strength, no longer wants the product, improperly stored or handled the product, expected a particular result, experienced an ordinary carrier delay, received a thawed cold pack, received minor cosmetic packaging damage that did not affect the product, or opened, used, reconstituted, altered, or tampered with the product.
Limited exceptions are described below.
11. Eligible Order Problems
Incorrect Product
New Tech Science shipped a materially different product, vial strength, or quantity from what appears on the confirmed order.
Missing Product
A paid item listed on the order was not included in the delivered package.
Damaged Product
The product arrived with material physical damage, such as a broken vial, visibly compromised seal, significant leakage, or another documented condition that materially affects the delivered product.
Verified Defect
The customer provides sufficient evidence of a verifiable product defect that existed when the product was delivered.
Confirmed Non-Delivery
The carrier confirms that the package was lost or unrecoverable before delivery.
Eligibility does not automatically guarantee a particular remedy. New Tech Science will review the evidence and determine the appropriate resolution based on the circumstances.
12. How to Report a Problem
Problems involving an incorrect, missing, damaged, or defective product must be reported to support@newtechscience.com within 48 hours after carrier-confirmed delivery.
The request must include the customer’s full name, order number, a detailed description of the problem, photographs of the shipping box, photographs of the shipping label, photographs of the inner packaging, clear photographs or video of the affected product, and any additional information reasonably requested by New Tech Science.
The customer must retain the product, vial, label, original packaging, shipping box, and packing materials until the claim is resolved.
Throwing away, opening, using, reconstituting, altering, or tampering with the affected product may prevent New Tech Science from verifying the claim.
13. Lost or Delayed Packages
A package is not considered lost merely because tracking is delayed or has not recently updated.
Customers should first allow the carrier’s estimated delivery period to pass.
When tracking has not updated or the package appears lost, the customer should contact New Tech Science and provide the order number and tracking information.
New Tech Science may review the tracking history, contact the carrier, open or assist with a carrier trace, request additional information, require confirmation of non-receipt, or wait for the carrier’s investigation to conclude.
If the carrier formally confirms that the package was lost or unrecoverable before delivery, New Tech Science may provide a replacement, store credit, or refund.
14. Packages Marked Delivered
When carrier tracking shows a package as delivered, the customer should check the delivery location carefully, check with household members, employees, reception areas, mailrooms, and neighbors, wait until the end of the delivery day, and contact the carrier using the tracking number.
The customer should notify New Tech Science promptly if the package still cannot be located.
New Tech Science may assist with reviewing tracking details or opening a carrier inquiry.
New Tech Science cannot guarantee replacement or reimbursement for packages that the carrier confirms were correctly delivered, including packages subsequently lost or stolen from the delivery location. These cases will be reviewed individually.
15. Temperature and Environmental Exposure
Products may experience temporary temperature changes during shipping.
Unless expressly stated otherwise on the applicable product page, shipping with a cold pack does not guarantee continuous refrigeration, cold packs may arrive partially or completely thawed, and a thawed cold pack alone does not establish product damage or qualify the order for a refund or replacement.
Customers are responsible for collecting and properly storing delivered products promptly.
Customers should follow the storage instructions printed on the product label or displayed on the applicable product page.
New Tech Science is not responsible for damage caused after delivery by prolonged exposure, failure to retrieve the package, improper storage, mishandling, opening, use, or reconstitution.
16. Claim Review and Available Remedies
New Tech Science will review each eligible claim based on the documentation provided, fulfillment records, package weight, inventory records, carrier information, and other reasonably available evidence.
When a claim is approved, New Tech Science may provide, at its discretion, replacement of the affected product, store credit for the affected product, or a refund to the original payment method.
The selected remedy may depend on product availability, claim type, order history, carrier findings, and the circumstances of the problem.
New Tech Science may require the affected product to be returned. When a return is required for an approved claim, New Tech Science will provide appropriate instructions and, where applicable, a prepaid return label.
Approval of one claim does not require approval of future claims.
17. Refunds
Approved refunds will ordinarily be issued to the original payment method.
Processing time varies by bank, card issuer, or payment provider. New Tech Science does not control how quickly a financial institution posts a refund.
Original shipping charges are generally nonrefundable unless New Tech Science shipped the wrong product, the complete order arrived materially damaged, New Tech Science cancelled the order before shipment, or New Tech Science determines that refunding shipping is appropriate.
A promotional discount, reward, store credit, or gift value used on an order will not be refunded as cash.
18. Non-Eligible Claims
Claims may be denied when they are submitted outside the required reporting period, required photographs or information are not provided, the product was opened, used, reconstituted, altered, or tampered with, the original packaging was discarded, damage occurred after delivery, the customer used an incorrect or incomplete address, the customer refused or failed to collect the delivery, tracking confirms proper delivery and no carrier error is established, only the cold pack was thawed, the concern is ordinary cosmetic packaging damage, the request is based on buyer’s remorse or ordering error, the request concerns expected results rather than a documented defect, or the evidence is inconsistent, altered, misleading, or fraudulent.
19. Complimentary Items
New Tech Science may occasionally include complimentary products, supplies, promotional materials, or samples.
Complimentary items are provided at New Tech Science’s discretion, are not guaranteed, have no cash value, may not be returned or exchanged, and may be changed or discontinued without notice.
The absence of a complimentary item does not constitute a missing-item claim unless it was expressly listed as a paid product on the order.
20. Chargebacks and Payment Disputes
Customers are encouraged to contact support@newtechscience.com before initiating a chargeback or payment dispute so that New Tech Science has an opportunity to investigate and resolve the issue.
Nothing in this Policy is intended to waive or restrict any non-waivable rights available to a customer under applicable law or the rules of the customer’s payment provider.
New Tech Science may provide the payment processor or financial institution with relevant information, including order records, payment authorization information, correspondence, fulfillment records, shipping labels, tracking confirmation, delivery confirmation, policy acceptance records, and claim documentation.
Fraudulent or abusive disputes may result in account restrictions or refusal of future orders, to the extent permitted by law.
21. Policy Abuse and Fraud
New Tech Science may deny a claim, restrict an account, or refuse future orders when it reasonably determines that a customer has engaged in false or misleading claims, altered photographs or documents, repeated unsupported non-delivery claims, payment fraud, refund abuse, chargeback abuse, account manipulation, or other conduct intended to obtain products, refunds, replacements, or credits improperly.
This provision does not limit legitimate consumer rights or prevent customers from raising good-faith concerns.
22. Research Use Only Notice
All products sold by New Tech Science are intended strictly for in-vitro laboratory research use only.
Products are not intended for human or animal consumption, medical treatment, diagnosis, prevention, therapeutic use, food use, cosmetic use, dietary use, household use, or veterinary use.
Products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, mitigate, or prevent any disease.
Questions involving orders, shipping, documentation, or product records may be directed to customer support. New Tech Science does not provide medical advice, dosing instructions, or recommendations for human use.
23. Changes to This Policy
New Tech Science may modify this Policy periodically.
Changes will become effective when the updated Policy is posted on the Website, unless another effective date is stated.
The policy applicable to an order will generally be the version in effect when the order was placed, except where a change is required by law.
24. Contact Information
For questions regarding shipping, cancellations, damaged products, missing products, returns, replacements, or refunds, contact us at:
New Tech Science
Website: newtechscience.com
Email: support@newtechscience.com
